These terms and conditions apply to all bookings made with Utmost Tanzania Tours ("we", "us"). Please read them carefully before confirming your trip. By paying a deposit you confirm that you accept these terms on behalf of everyone in your group.
1. Bookings and payment
A booking is confirmed once we receive your deposit and send you a written confirmation. The deposit amount and the date the balance is due are stated on your invoice. If the balance is not received by the due date, we may treat the booking as cancelled.
2. Prices
Prices are quoted per person in US dollars unless stated otherwise. They are based on park fees, taxes, fuel costs and exchange rates at the time of quoting. If government park fees or taxes change before your travel date, we may need to pass on the difference.
3. Cancellations by you
Cancellations must be made in writing. Cancellation charges depend on how close to departure you cancel and on the terms of the lodges, airlines and parks involved; the applicable charges are set out in your booking confirmation. We strongly recommend travel insurance that covers cancellation.
4. Changes and cancellations by us
We may need to change your itinerary because of weather, road conditions, park regulations or events beyond our control. Where this happens we will offer a comparable alternative. If we must cancel your trip for reasons within our control, you will receive a full refund of the money paid to us.
5. Travel documents and health
You are responsible for valid passports, visas and any vaccinations required for Tanzania. Please check current entry requirements before you travel and consult your doctor about malaria prevention and other health advice.
6. Travel insurance
Comprehensive travel insurance is a condition of booking. It should cover medical expenses, emergency evacuation, cancellation and personal belongings. Kilimanjaro climbers must be covered for trekking up to 6,000 m.
7. Your responsibilities
Safaris and treks involve natural risks. You agree to follow the instructions of your guide, respect park rules and local customs, and not put yourself or others at risk.
8. Liability
We take reasonable care in arranging your trip and in choosing reliable suppliers. We are not liable for loss, injury or delay caused by events beyond our control, including weather, natural disasters, strikes, illness or the actions of third parties.
9. Complaints
If you have a problem during your trip, please tell your guide or contact our office immediately so we can try to resolve it. Any complaint after your trip should be sent to us in writing within 30 days of your return.
10. Contact
Utmost Tanzania Tours, Arusha, Tanzania — info@utmosttanzaniatours.com — +255 627 170 000.